酒店英語(yǔ)聽(tīng)說(shuō)強化教程（第3版 附光盤(pán)）/旅游專(zhuān)業(yè)英語(yǔ)規劃系列教材簡(jiǎn)介，目錄書(shū)摘

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內容簡(jiǎn)介:　　《酒店英語(yǔ)聽(tīng)說(shuō)強化教程（第3版）/旅游專(zhuān)業(yè)英語(yǔ)規劃系列教材》采用任務(wù)式教學(xué)模式編寫(xiě)，以聽(tīng)說(shuō)訓練為主，緊緊圍繞“為客人提供優(yōu)質(zhì)高效服務(wù)”的主題設計了大量酒店場(chǎng)景任務(wù)，以場(chǎng)景化的訓練方式強化學(xué)生的聽(tīng)說(shuō)能力，讓學(xué)生在完成學(xué)習任務(wù)的過(guò)程中提高基礎語(yǔ)言能力、熟悉酒店工作流程與規范。全書(shū)緊緊圍繞酒店一線(xiàn)工作內容設計展開(kāi)，分為“前廳篇”“客房篇”“餐飲篇”和“其他部門(mén)篇”四大部分，共16個(gè)單元，每單元細分為15課，全書(shū)共計80課。每課內容設置比較均衡，均設計了教學(xué)和練習兩個(gè)對頁(yè)內容，可即學(xué)即練。

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目錄:Front Office Department
前廳篇
Unit 0ne Room Reservation客房預訂
Lesson 1 Types of Hotel Accommodations客房種類(lèi)
Lesson 2 An FIT Reservation散客預訂
Lesson 3 A Group Reservation 團體預訂
Lesson 4 Room Overbooking客房超額預訂
Lesson 5 Revising the Reservation 變更預訂
Unit Two Hotel Check-in酒店入住登記
Lesson 6 Working as a Receptionist做一名前臺接待員
Lesson 7 Checking in Guests with Reservations預訂客人入住登記
Lesson 8 Checking in a Group 團隊入住登記
Lesson 9 Checking in Walk—in Guests無(wú)預訂客人入住登記
Lesson 10 Dealing with Check—in Disputes處理入住登記糾紛
Unit Three Concierge Service禮賓服務(wù)
Lesson 11 Hotel Facilities 酒店設施
Lesson 12 Bellboy Service行李生服務(wù)
Lesson 13 Running Errands for Guests為客人辦事
Lesson 14 Helping with Flight Booking代訂機票
Lesson 15 Hiring a Taxi租車(chē)服務(wù)
Unit Four Guest Service Center 賓客服務(wù)中心
Lesson 16 Working as a Telephone Operator做一名電話(huà)接線(xiàn)員
Lesson 17 Making DND設置“請勿打擾”服務(wù)
Lesson 18 Making a Long—distance Call撥打長(cháng)途電話(huà)
Lesson 19 Making an In—house Phone Call拔打內部電話(huà)
Lesson 20 A Morning Wake—up Call 叫醒服務(wù)
Unit Five Handling Guest Complaints處理賓客投訴
Lesson 21 How to Deal with Complaints如何處理投訴
Lesson 22 Relocating Guests 換房間
Lesson 23 Complaints about Food and Service對食品及服務(wù)的投訴
Lesson 24 Handling Complaints about Laundry 處理洗衣服務(wù)的投訴
Lesson 25 Missing Valuables貴重物品遺失
Unit Six Checking Out結賬離店
Lesson 26 Working as a Cashier做一名收銀員
Lesson 27 Paying Hotel Bill in Cash現金付賬
Lesson 28 Paying Hotel Bill by Credit Card信用卡付賬
Lesson 29 Paying Hotel Bill with Traveler’S Checks旅行支票付賬
Lesson 30 Mistakes on the Hotel Bill賬單錯誤

Housekeeping D
客房篇
Unit Seven Room Cleaning 客房清掃
Lesson 31 The Hotel Guest Room酒店客房
Lesson 32 Postponing Room Cleaning推遲客房打掃服務(wù)
Lesson 33 Helping Guests with Special
幫助有特殊需求的客人
Lesson 34 Turn—down Service 開(kāi)夜床服務(wù)
Lesson 35 An Improperly Cleaned Room未被打掃干凈的房間
Unit Eight Laundry Service洗衣服務(wù)
Lesson 36 The Laundry List洗衣單
Lesson 37 Regular Laundry Service常規洗衣服務(wù)
Lesson 3 8 The Express Laundry Service快冼服務(wù)
Lesson 39 Misdirected Laundry衣物分送錯誤
Lesson 40 Laundry Damage送洗衣物受損
Unit Nine Guests’Requests客人的需求
Lesson 41 Being Friendly and Helpful友愛(ài)助人
Lesson 42 Obtaining Items借用物品
Lesson 43 Internet因特網(wǎng)
Lesson 44 Meeting Requirements 滿(mǎn)足客人需求
Lesson 45 Dealing with Emergencies處理突發(fā)事件
Unit Ten Repair and Maintenance Service維修服務(wù)
Lesson 46 How May I Help You?我能幫您嗎
Lesson 47 The Toilet Won’t Work抽水馬桶有問(wèn)題
Lesson 48 A Problem with the Air—conditioner處理空調問(wèn)題
Lesson 49 The Bathroom Floor Is Flooded衛生間地面嚴重積水
Lesson 50 We Are Very Sorry我們深表歉意

Food&Beverage D
餐飲篇
Unit Eleven Restaurant Reservation&Welcoming Guests餐飲預訂及迎賓
Lesson 5 l Greeting Guests迎賓
Lesson 52 Booking a Private Room預訂包房
Lesson 53 Banquet Reservation宴會(huì )預訂
Lesson 54 Seating Guests迎賓入座
Lesson 55 Our Restaurant Is Full餐位已滿(mǎn)
Unit Twelve At the Chinese Restaurant 扭曳聚真
Lesson 56 Chinese Cuisine中國菜系
Lesson 57 Taking Orders點(diǎn)菜
Lesson 58 Sichuan Cuisine 川菜
Lesson 59 Misdirected Service 上錯菜
Lesson 60 Signing the Bill單
Unit Thirteen At the Western Restaurant 在西餐廳
Lesson 61 Working in F&B Department在餐飲部工作
Lesson 62 Buffet Service 自助餐
Lesson 63 American Breakfast關(guān)式早餐
Lesson 64 Dinner a la Carte零點(diǎn)服務(wù)
Lesson 65 One Bill or Separate Bills?分單還是合?
Unit Fourteen At the Bar在酒吧
Lesson 66 What Would You Like to Drink?您想喝點(diǎn)什么
Lesson 67 A Glass of Fresh Orange Juice一杯鮮橙汁
Lesson 68 A Cup of Cappuccino卡布奇諾咖啡
Lesson 69 Recommending Drinks 推薦酒水
Lesson 70 Trying Local Beer品嘗當地啤酒
Unit Fiheen Room Service客房送餐服務(wù)
Lesson 71 Room Service客房送餐服務(wù)
Lesson 72 Ordering Breakfast bv Phone 電話(huà)點(diǎn)餐
Lesson 73 A Fruit Platter水果盤(pán)
Lesson 74 Room Service Delay送餐服務(wù)延遲
Lesson 75 A Birthday Party 生日聚會(huì )

Miscellaneous De
其他部門(mén)篇
Unit Sixteen Business and Entertainment Services 商務(wù)及康樂(lè )服務(wù)
Lesson 76 At the Fitness Center在健身俱樂(lè )部
Lesson 77 At the Swimming Pool在游泳池
Lesson 78 At the Hotel Shop在酒店商場(chǎng)
Lesson 79 At the Business Center在商務(wù)中心
Lesson 80 Convention Service會(huì )議服務(wù)

附錄
Appendix 1 Exercise Keys練習答案
Appendix 2 Tape Scripts錄音材料