目錄:Chapter 1 Meeting Guests機場(chǎng)迎客
Unit 1 Meeting the Guest at the airport接機服務(wù)
Unit 2 A Welcome Speech致歡迎辭
Unit 3 On the Way to the Hotel沿途講解
Chapter 2 Helping With Reservations幫助預訂
Unit 1 Hotel Room Reservation客房預訂
Unit 2 Checking In人住登記
Unit 3 Itinerary Planning行程安排
Unit 4 Reserving Tickets票務(wù)預訂
Chapter 3 Housekeeping Service客房服務(wù)
Unit 1 Escorting the Guest into the Guest Room陪送客人進(jìn)房
Unit 2 Making Up the Room收拾房間
Unit 3 Laundry Service洗衣服務(wù)
Chapter 4 Restaurant Service餐廳服務(wù)
Unit 1 Table Reservation用餐預訂
Unit 2 Taking Orders點(diǎn)菜服務(wù)
Unit 3 Paying Bills結賬服務(wù)
Unit 4 Room Service房?jì)扔蒙?
Chapter 5 Sightseeing旅游觀(guān)光
Unit 1 A City Tour城市觀(guān)光
Unit 2 A Tour of the Forbidden City游覽紫禁城
Unit 3 Visiting the Jade Buddha Temple游覽玉佛寺
Chapter 6 Shopping旅游購物
Unit 1 At the Souvenir Shop購買(mǎi)紀念品
Unit 2 Four Handicrafts購買(mǎi)民間工藝品
Unit 3 Antiques and Traditional Chinese Painting購買(mǎi)古董及中國字畫(huà)
Chapter 7 Leisure and Recreation休閑娛樂(lè )
Unit 1 Indoor Spots室內運動(dòng)
Unit 2 X—games極限運動(dòng)
Unit 3 Internet Cafe網(wǎng)吧
Chapter 8 Dealing with Complaints處理投訴
Unit 1 A Delayed Flight航班延誤
Unit 2 The Poor Condition of the Guest Room客房投訴
Unit 3 A Tour Guide or a Shopping Guide?導游還是導購?
Chapter 9 Farewell歡送游客
Unit 1 See You Again Soon再見(jiàn)
Unit 2 Seeing the Guest Off at the Airport機場(chǎng)送客
Unit 3 A Farewell Speech歡送辭
參考答案
參考文獻