目錄:PART ONE RECEIVING VISITING GUESTS
Task 1 Making Phone Calls
Task 2 Meeting Foreign Guests at the Airport
Task 3 Heading to the Hotel
Task 5 Introducing a Company
Task 6 Introducing a Product
Task 7 Explaining Specifications
Task 9 Attending a Meeting
Task 11 Dining with Customers
Task 12 Seeing off Customers
PART TWO NEGOTIATING A CONTRACT
Task 13 Making Enquiries and Offers
Task 14 Discussing Prices
Task 15 Discussing Packing
Task 16 Discussing Shipment
Task 17 Discussing Payment
Task 18 Discussing Insurance ..N
Task 20 Making Complaints and Claims